FAQs
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Will my details be shared with anyone?
Your information is treated with care and confidentiality. Salamah provides a secure and private counselling service and we do not share your details with family, community members or outside organisations. Information is only shared if there is a serious safeguarding concern, and we would always explain this to you first whenever possible. Our aim is to offer a safe and trusted space for clients from ethnic minority communities.
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I worry that I might say something that goes against my faith. How is this handled in counselling?
Many people from minority backgrounds raise similar concerns. Counselling is a non judgemental space where you can speak openly about your experiences, thoughts and worries. Your role is not to filter yourself and our role is not to assess your faith. We focus on your wellbeing and support you in understanding what you are going through. This is part of our culturally sensitive approach to therapy.
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How soon can I be seen once I book an appointment?
You can book an initial assessment with one of our counsellors through our online appointment calendar. After this we aim to offer a regular counselling session within the week. We have a range of counsellors so we can usually match you with someone who suits your needs. If you need more urgent mental health support we will guide you towards the most appropriate help.
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Do you work with young people?
Yes. We have a dedicated youth counsellor with more than ten years of experience supporting children and teenagers. Many young people we see come from Muslim families and may feel caught between faith, identity and the expectations around them. Sessions give them a calm and respectful space to talk about school stress, friendships, family pressures and their own sense of self within an Islamic context.
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Do you offer group support for Muslim women or community members?
We do not currently run group therapy sessions. We are however preparing to launch our first peer support group in Surrey. This will be shaped with the needs of Muslim community members in mind, offering a space where people can talk about wellbeing, life pressures and faith related experiences in a supportive environment.
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I am a practising Muslim and I want a counsellor who understands faith, modesty and cultural boundaries. Can you support me?
Yes. Salamah was created to offer counselling that respects both cultural identity and Islamic values. Many of our clients want to explore personal difficulties while being understood in the context of their faith, family expectations and community life. You will be met with sensitivity, discretion and an approach that honours the principles that are important to you.
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Do you offer counselling in other languages?
Yes. We have counsellors who speak a range of languages including Arabic, Lithuanian, Urdu, Punjabi and Hindi. If English is not your first language we will do our best to match you with someone who can support you in the language you feel most comfortable using.
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Do you have male therapists?
Yes. We have qualified male therapists available. We also have a dedicated male therapist with more than fifteen years of experience supporting the community through his work as both an imam and a counsellor. Many men find it helpful to speak with someone who understands faith, modesty and the pressures they face within family and community life.
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Will you just sit there quietly during the session?
Salamah is an integrative service and our therapists will tailor your sessions to your needs. We ask clients how they would like therapy to feel and what they find most helpful, whether that includes faith based reflection, gentle questions or practical strategies. We understand that a purely person centred approach where the therapist stays mostly silent is not always culturally appropriate. We also recognise that a structured CBT style does not suit everyone. Together we will find the balance that works for you.
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What can I do to support myself outside of sessions?
This is a very common question. Counselling is an important part of maintaining wellbeing, but we also encourage a holistic approach to mental health. Your therapist may explore routines, self care, grounding practices, reflection, community connection or faith based habits that can strengthen what you are doing in therapy. These ideas are always discussed with you so you can choose what feels realistic and supportive.